Today in CSA502, we got put into groups, i was with Hayden and Arno then the tutor gave us a scenario of a client coming to us to fix their computer.
our scenario was, the client was wanting anti-virus software installed onto their computer. Hayden explained to the client if they were wanting a free version or paid and how long it may take.
We first used a Boot disk to give a diagnostics of the hardware to make sure everything is working, which was all fine. The client was running windows server 2012 and ended up not knowing the password, so we had to use a Crack disk to change it and then installed a anti-virus software(we couldn’t really as windows server doesn’t allow it).
This took us about 30-45 minutes and the computer is still running