Malfunctioning Drive Email Practice

 What does the writer want the reader to do?

The writer is writing to a IT company to enquire about a faulty hard drive they purchased from them three months ago and the writer wants the faulty product to be replaced

What are the barriers to effective communication?

Within example 1 of the document. I think one barrier is “Lack of attention, interest, distractions, or irrelevance to the receiver” because the writer gets distracted and talks about unnecessary information, they also don’t get to the key reason they are writing the email until halfway through the second paragraph.


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